Privacy Policy
Ticama Tours, LLC.
Private Group Travel
Effective Date: October 29, 2026
1. Introduction
Welcome to Ticama Tours, LLC.!
At Ticama Tours, we value your trust and are committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Policy explains how Ticama Tours, LLC. (“Ticama Tours,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit our website, contact us, subscribe to travel updates, or book one of our travel experiences.
Our website is www.ticamatours.com.
By using our website, you acknowledge that you have been provided access to this Privacy Policy. Where consent is required by law, we will request it separately.
2. Information We Collect
Depending on how you interact with Ticama Tours, we may collect the following information.
Personal and Contact Information
Full legal name
Email address
Telephone number
Mailing or billing address, when required
Emergency contact information, when requested
Travel Reservation Information
Selected travel package
Departure airport
Travel dates
Date of birth, when required for airline ticketing or travel reservations
Hotel and room occupancy preferences
Roommate information
Information about additional travelers included in a group or shared-room booking
Special requests and booking-related communications
Information necessary to arrange travel with airlines, hotels, and other providers
We may request additional travel documentation through an appropriate secure process when necessary to complete reservations.
Please do not send passport numbers, passport photographs, payment card details, or sensitive medical information through ordinary website contact forms or unsecured email. If such information is needed, Ticama Tours will provide instructions for an approved secure method.
Payment and Transaction Information
When you purchase a travel package or select a payment plan, payment information is processed through the payment services integrated with our website.
We may receive transaction details, payment status, billing information, and records necessary to administer your reservation.
Ticama Tours does not intentionally collect or store complete payment card numbers through its ordinary website booking forms.
Website and Technical Information
Our website and its service providers may automatically collect information such as:
IP address
Browser and device type
Pages visited
Approximate location derived from technical information
Website interactions
Cookies and similar technologies
The information collected depends on the website features, analytics settings, and services enabled.
3. How We Use Your Information
We use personal information for legitimate travel-related business purposes, including:
Processing and confirming travel reservations
Coordinating flights, accommodations, transfers, and excursions
Administering deposits and installment payments
Communicating booking confirmations and itinerary updates
Responding to questions and special requests
Providing customer support
Sending travel announcements when you have subscribed or otherwise permitted them
Maintaining records and meeting legal obligations
Protecting our website, customers, and business against fraud and misuse
Improving our services and website experience
We use personal information only as reasonably necessary for these purposes or as otherwise permitted by applicable law.
4. Travel Suppliers and Service Providers
To arrange your travel, Ticama Tours may share relevant reservation information with trusted third parties, including:
Airlines
Hotels and resorts
Ground transportation providers
Tour guides and excursion operators
Payment processors
Website hosting and technology providers
Email marketing and customer communication services
Professional advisers and service providers supporting our operations
We share information reasonably necessary for the relevant service.
Because Ticama Tours organizes international travel, some information may be transferred to travel suppliers outside the United States, including suppliers in Panamá and Costa Rica.
Those providers may process information under their own privacy policies and applicable laws.
5. Payment Processing and Security
Payments made through our Squarespace website are handled by the payment processors and payment services enabled for our checkout.
Payment providers may collect and process payment card information, billing details, and transaction data under their own terms and privacy policies.
Ticama Tours uses transaction information to administer reservations, verify payments, manage installment schedules, and address billing inquiries.
We do not ask travelers to provide complete payment card information by ordinary email.
When a traveler selects an installment payment plan, the payment provider may process the initial deposit and automatically charge subsequent installments on the dates displayed and agreed to during checkout.
Ticama Tours may receive payment status, transaction records, and related billing information to administer reservations and respond to payment inquiries.
The applicable payment amounts, due dates, cancellation provisions, and refund conditions are governed by the traveler's booking agreement and the payment schedule presented at checkout.
6. Email Newsletter and Marketing Communications
Visitors may choose to subscribe to Ticama Tours email updates to receive information about upcoming trips, new destinations, special announcements, and travel experiences.
We use subscriber information for marketing communications in accordance with applicable law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or contacting us directly.
Unsubscribing from marketing emails does not prevent us from sending necessary reservation confirmations, payment notices, itinerary updates, or other transactional communications related to an existing booking.
We do not sell email subscriber lists to third-party advertisers.
7. Cookies and Website Analytics
Our Squarespace website may use cookies and similar technologies to support website functionality, security, analytics, and visitor preferences.
Depending on our website configuration, cookies may help us:
Maintain shopping cart functionality
Support checkout and security
Understand website traffic
Improve website performance
Remember certain visitor preferences
You may manage cookies through your browser settings and any cookie preference controls provided on our website.
Where required by applicable law, we will obtain appropriate consent before using nonessential cookies.
8. How We Protect Personal Information
Ticama Tours takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.
We use reputable website, payment, and service providers to support our operations.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
Travelers should protect their account credentials, avoid sending sensitive information through unsecured channels, and notify us promptly of suspected unauthorized activity involving their reservations.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary to:
Fulfill reservations and provide travel services
Maintain transaction and accounting records
Resolve disputes
Comply with applicable legal obligations
Protect legitimate business interests
Retention periods vary according to the information involved, applicable law, and the purpose for which it was collected.
When information is no longer reasonably necessary, we will delete, deidentify, or securely dispose of it as appropriate, subject to legal and operational requirements.
10. Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have rights to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of eligible information
Withdraw consent where processing relies on consent
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law
To submit a privacy-related request, contact:
We may need to verify your identity before processing a request.
Certain information may need to be retained for legal, financial, contractual, or security reasons.
We will respond to applicable privacy requests within the timeframes required by law.
11. International Travel and Data Transfers
Because Ticama Tours arranges travel outside the United States, personal information may need to be shared with international travel providers.
For example, airlines and hotels may require legal names, dates of birth, reservation details, or other information necessary to deliver booked services.
We seek to limit these disclosures to information reasonably necessary for travel arrangements and comply with applicable data protection requirements.
12. Children's Privacy
Our website is intended primarily for adults arranging travel.
We do not knowingly collect personal information directly from children under 13 through our website without legally required parental consent.
Parents or legal guardians arranging travel for minors may need to provide information necessary for reservations.
If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.
13. Photography and Travel Experiences
Photographs and videos may be taken during Ticama Tours group experiences.
We respect our travelers' privacy and will obtain appropriate permission before using identifiable guest images for promotional purposes where required by law.
Guests with questions or concerns about photography may contact us before or during their trip.
14. Links to Other Websites
Our website may contain links to third-party websites, including airlines, hotels, excursion providers, event organizers, and travel-related services.
Ticama Tours is not responsible for the privacy practices or content of independent third-party websites.
We encourage visitors to review the privacy policies of those websites before providing personal information.
15. Disclosure Required by Law
We may disclose information when reasonably necessary to comply with applicable laws, respond to valid legal requests, protect the rights and safety of travelers or others, investigate suspected fraud, or establish and defend legal claims.
Any such disclosure will be limited as required by applicable law.
16. Changes to This Privacy Policy
Ticama Tours may update this Privacy Policy periodically to reflect changes in our operations, website services, or legal obligations.
The updated version will be posted on our website with a revised effective date.
Where required by law, we will provide additional notice or obtain consent for material changes.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:
Ticama Tours, LLC.
Private Group Travel
Email: asarlat@ticamatours.com
Website: www.ticamatours.com
We appreciate your trust and look forward to helping you create unforgettable travel memories.
¡Vamos a disfrutar la vida!
Ticama Tours, LLC.